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Naelofar

Shipping Policy

Thank you for visiting & shopping at Naelofar Setapak Central. Following are the terms & conditions that constitute our shipping policy:

• All orders are processed within 1-3 business days.

•  Orders are not shipped or delivered on weekend or holidays.

• Shipment method are using Poslaju / J&T / Ninja Van or DHL.

• Currently, we are doing Domestic shipment only.

• Shipping cost will be calculated and displayed at checkout.

Refund Policy

Item(s) sold are not refundable.

Our shop is not liable for any item(s) damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim and no refund for that reason.

Cancellation / Return / Exchange Policy

No cancellation for the purchased item(s).

All return/exchange will be subject to the following terms & conditions :

• Only defect item(s) can be return/exchanged

• You may return the defect item(s) purchased online within 14 days of received date.

• Return item(s) must be unworn, unwashed unaltered and return in the exact condition upon purchased with tag attached. Be sure to include the original receipt for transaction proof.

• Sale/Discounted item(s) are not eligible for cancellation/return/exchange. If you want to exchange with different price from the original product, we will not refund upon the balance.

• Following reasons will not be considered as a valid grounds for a return or exchange, such as "I changed my mind", "I choose wrong color", "I choose wrong design" I choose wrong size" or " I don't want it anymore".

• We reserve the right to refuse any return/exchange, at our own discretion, should we determine that a customer is abusing our policy.

• All shipping cost of return item(s) are to be borne by customer.

• If you need to change the delivery address, please email us at infinity7empire@gmail.com. within the same day of purchased date.