• No. 27, Jalan Persiaran Industri , Bandar Sri Damansara,, Kuala Lumpur, Kuala Lumpur Malaysia - 52200
  • ecommerce@gintell.com
  • 03-2858 9352 / 03-6277 9333


Shipping Policy

The requirement for Delivery (Within West Malaysia, Sabah and Sarawak) 

  1. The company will process your order after full payment and complete transaction details are received by the Company.
  2. Delivery is typically made within 20 to 25 business days after our acceptance of your order but subjects to stock availability, location, and sizes of the product ordered.
  3. A signature upon delivery is required for all deliveries. If no one is available to receive and acknowledge the package at the time of delivery, we will arrange with you for a second delivery to be made. There will be an additional delivery charge or courier charges for each subsequent re-delivery according to the item purchased.
  4. All courier services require a signature when delivery is expedited unless instructed by the receiver otherwise.
  5. It is necessary for you to provide a complete shipping address where someone is available to receive and acknowledge the package.
  6. We do not deliver to P.O. Box addresses.
  7. If the above conditions are not taken into precaution and package(s) are returned, you are responsible to pay for second time delivery.

Cancellation / Return / Exchange Policy

Return & Exchange

Goods sold are STRICTLY not refundable and not exchangeable. Any request to terminate the sale order or transfer is subject to approval from GINTELL on a case by case basis.
GINTELL reserves the right to decline or accept such a request for termination. In the event that GINTELL agrees to terminate the sale order at the request of the customer, a termination fee of 50% of the order amount as stated in the sale order shall be levied to the customer.